Answers to our Most Asked Questions

Do you have questions? Acuity Counseling wants you to have answers.

We strive to be transparent in our process, so that you know what to expect and can focus on your mental health and wellness.

We understand that starting counseling can be a big decision and there’s a lot to consider. We’re here to help make getting the help you need, as easy as possible.

Check out some of the most frequently asked questions here. If you still need help, give us a call at 206.910.9476 or email us at

Frequently Asked Questions

Select a Topic Below

Do you accept insurance?

Yes! Acuity Counseling accepts most major health insurance plans. Yes! Acuity Counseling accepts most major health insurance plans.

We are in-network with:

  • Premera
  • Cigna
  • Kaiser Core (HMO)
  • Kaiser PPO
  • Aetna Regence

Even if we are not in-network with your insurance, your insurance company may still cover a portion of your sessions. In this case, we are happy to submit a claim for you and have the reimbursement check from your insurance company sent directly to you. 

What is the difference between In-Network and Out-of-Network?

In-Network means that the provider has a contract agreement with the insurance company. Patients seeing an in-network provider are responsible for anything not covered by their plan at the time of service (i.e. copays, deductibles, and coinsurance).

Out-of-Network means that the provider does not have a contract agreement with that insurance company. Patients seeing an out-of-network provider are responsible for the whole cost of care at the time of service, and may be eligible to receive reimbursement from their insurance company.

In both cases, Acuity Counseling is happy to submit all claims on your behalf in order to make getting coverage for your care, as easy as possible. 

How do I cancel or reschedule an existing appointment?

We understand that sometimes you may need to cancel or reschedule your appointment.

We encourage you to use our TherapyPortal (online scheduling tool), call our main line at 206.910.9476 or email us at

You may also email your therapist directly at

Because your therapy session is a time reserved exclusively for you, we require a credit card to hold your appoitnment. It is also our office policy to provide at least 24hrs advance notice in order to avoid a cancellation/missed appointment fee equal to the cost of the session.

Please be aware that insurance cannot be charged for this fee.

What happens if it snows? Do I get to keep my appointment?

Yes! you get to keep your appointment using a Telehealth Zoom Video Counseling Session with your Therapist.

In the event that your session is being effected by inclimate weather/office closure, you will receive a direct email with a personalized link to a Zoom meeting with your therapist. Specific information on how to use Zoom, your insurance coverage for the video session (if applicable) and what to do if you want to cancel will all be contained in email.

Even in Seattle it occasionally snows, making it hard for our clients and our therapists to safely get to the office. Your continued and consistent care is important to us. We will post Office Closure updates on Facebook, Instagram and here on our website.


Acuity Counseling Locations




Cascade Place II
12729 Northup Way, Suite 6
Bellevue WA 98005
(206) 910-9476

Plaza 600 Building
600 Stewart St, Suite 1228
Seattle WA 98101
(206) 910-9476

Falcon View
12900 NE 180th St, Suite 160
Bothell, WA 98011
(206) 910-9476

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